Timber Creek Lodge opens for business as the staff tries to find the balance between five-star service and entertaining their first guests - U.S. Military alpha men celebrating a bachelor party. Assistant Lodge Manager Jamie attempts to navigate through Lodge Manager Katy's hands-off leadership style. Mark and Jenna spark up a not-so-secret romance. The VIP Mountain Hosts show the guests the time of their lives heli-skiing, slip n' sliding and partying, but their obsession with keeping the guests happy obstructs the landscape of their professionalism and puts the future of the lodge in jeopardy.

The staff has found their groove and everything is going well until Katy gets bad news. Everyone takes advantage of their first night off and secrets are revealed. Jenna decides to move out of their room and in with Mark's ex-girlfriend, Nikita. The next group of guests will put the staff to the test as caterer, Andrea and her family give Nikita a run for her money, while everyone else is adjusting to the new dynamics of the house.

The pressure is on for Nikita to make a flawless family-style Italian feast for caterer, Andrea, and her family. Jamie struggles to keep the standards of the lodge up to par as the staff disrespects his authority. Butting heads with Mark and Nikita leaves Jamie no choice but to call Joey for help. Mark starts to court Jenna and asks her on a real date. Cynthia's true colors come out.

After breaking the rules, Mark and Jenna must face the music from Lodge Manager Jamie, at the urging of Louise. Los Angeles fashionistas, the Nubry Bloggers, arrive with last minute demands that put the staff to the test. Not helping matters is a stubborn Nikita, who refuses to be a team player. Jamie tries to sort everything out, but tensions between Nikita and Louise finally boil over.

Tensions with Nikita force Jamie to reach out to Joey Gibbons for a resolution. Louise loses her cool when the staff has to host two separate groups of guests. Everyone scrambles to keep outrageous rockers isolated from a wholesome Midwestern family. Cynthia and Colston devise a plan to find Tinder dates for each other. Jenna begins to question the accelerated pace of her relationship with Mark.

Mark reveals incidents from his past that shock Jenna. Wealthy Texans want a Lone Star experience at Timber Creek Lodge and insert themselves into the staff's personal lives - pushing Mark to his limit and to cross professional lines, putting the future of the Lodge in jeopardy. Colston has a connection with one of the guests, and Cynthia launches an investigation.