Buffalo Wings and Rings CEO Nader Masadeh goes undercover to find out how his blossoming franchise is going in hopes of more expansion. Along the way he finds good employees and one bully who needs to be dealt with.

No-nonsense COO Shawnon Bellah goes undercover to make sure the future of Nestle Toll House Cafeby Chip remains sweet, but she experiences a sugar crash when she fails to meet her own customer service requirements.

When President and CEO Sam Dushey goes undercover at Shoppers World to ensure he's filling the shoes of his grandfather who founded his company in the 1930s, he's shocked to find a security-deficient store in which shoplifters are walking away with his merchandise.

As Tim M. Betts, the new chairman of Muscle Maker Grill, goes undercover, Rod Silva, the high-energy founder of the company, secretly gives Betts ongoing commentary as he observes the action via a live video feed.

Jeffrey S. Young, co-owner of YESCO, a custom electric sign company that fabricates, installs and provides service for signs, electronic display systems and lighting, has to face his fear of heights when tasked with changing a light high above downtown Chicago.

Scott Gerber, Principal and CEO of Gerber Group, a hospitality industry leader with 14 chic hotel bar and restaurant venues, including Whiskey Park, Whisky Blue and The Roof, goes undercover to meet his employees who keep the party going.

Bryon Stephens, President and COO of Marco's Pizza, the nation's fastest-growing pizza franchise with nearly 700 locations in 35 states, goes undercover to meet the employees who rake in the dough for his company.

Greg Adler, President and CEO of 4 Wheel Parts, the global leader in truck, Jeep, SUV and off-road tires, wheels, lift kits and accessories, goes undercover to meet the employees who keep his company on the right track.

Identical twin brothers Ashley and Brandon Wright, co-owners of Hamburger Mary's, a flamboyant franchise of LGBT-friendly restaurants that serve gourmet burgers and cocktails, along with drag shows and nightly entertainment, each work undercover as the other watches via a live video feed.

Dan Duffy, the CEO of United Real Estate Group, a real estate franchise serving residential metropolitan markets and idyllic lifestyle and investment markets, goes undercover to meet the employees who close the deals at his company.

Cynthia Galardi-Culpepper, CEO and Chairperson of Wienerschnitzel, the world's largest hot dog chain with more than 330 locations throughout the U.S., Panama and Guam, struggles to pull her weight as just another link in the chain.

Lowell Hawthorne, President and CEO of Golden Krust Caribbean Bakery and Grill, goes undercover at the family-owned manufacturer, distributor and franchisor of Caribbean-inspired cuisine with 120 locations and products in 20,000 supermarkets, and discovers some of the chefs don't have the company's official recipes.