Housing officer Charmain helps a vulnerable resident who's not answering his door. A window cleaner performs a highwire act. Andy from Pest Control tackles a fridge full of cockroaches.

Lettings officer Debbie helps an elderly couple who are living in an unsuitable bedsit. In the pie and mash shop, pest controller Andy showcases his knowledge of Latin names for pests.

Andy and Wayne tackle rats in pipes and squirrels in attics. Emergency officer Angela helps 85-year-old Betty and her husband Fred, who first met in 1952.